Sağlık Sektöründe Müşteri Yönetimi
Smart Communication Management for Healthcare
Connexease centralizes patient inquiries from WhatsApp, Instagram, and Facebook for healthcare institutions in one hub; eliminating manual workload through automations and CRM integration.
Our References Communicating with Their Customers
Why Is Communication Difficult in Healthcare Institutions?
Communication in healthcare institutions becomes increasingly complex due to high demand from different channels.
Appointment requests sent via WhatsApp can progress in a disorganized manner, messages can get lost. Inquiries about pricing and services from Instagram DM or other channels often cannot be responded to in a timely manner. This heavy message traffic makes it difficult for clinic personnel to manage the process manually.
Steps like appointments, pre-consultations, and consent progressing manually lead to both time loss and errors. Additionally, since consultant information is stored in fragments across different channels, process tracking becomes difficult. As a result, communication processes slow down, satisfaction decreases, and operational efficiency is negatively affected.
How does Connexease solve this problem?
Multi-Channel Single Panel
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Smart Automations
Provides automatic responses channel-independently to frequently asked questions (price, service, location); reduces team workload.
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Bot Appointment Flow
Offers suitable day/time options and automatically advances the appointment flow based on the consultant's selections.
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Form & Information Collection
Automatically sends forms such as pre-consultation, information, and consent at the right time; completes missing information.
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CRM Integrations
Opens a record in the CRM for each application; the process is customized and tracked with notes, labels, and statuses.
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Task & Team Routing
Routes messages to the correct person/team, assigns tasks, and provides visibility; operations run smoothly.
End-to-End Customer Communication Management
Inbox
Combine WhatsApp, Instagram, Facebook, and all channels on a single screen to manage all messages from a central point; respond quickly, assign easily to the right team, and never miss a notification. With Connexease Inbox, you can keep your communication flow organized and fully controllable even during busy periods.
What does Inbox offer you?
Combine WhatsApp, Instagram, Facebook, and all channels on a single screen to manage all messages from a central point; respond quickly, assign easily to the right team, and never miss a notification. With Connexease Inbox, you can keep your communication flow organized and fully controllable even during busy periods.
What does Inbox offer you?
Inbox
Combine WhatsApp, Instagram, Facebook, and all channels on a single screen to manage all messages from a central point; respond quickly, assign easily to the right team, and never miss a notification. With Connexease Inbox, you can keep your communication flow organized and fully controllable even during busy periods.
What does Inbox offer you?
Combine WhatsApp, Instagram, Facebook, and all channels on a single screen to manage all messages from a central point; respond quickly, assign easily to the right team, and never miss a notification. With Connexease Inbox, you can keep your communication flow organized and fully controllable even during busy periods.
What does Inbox offer you?
Management Panel
In the Management Panel, you can access everything related to your messaging. You can manage many things such as your data, automations, channels, and employees all from one place.
What's in the Dashboard?
In the Management Panel, you can access everything related to your messaging. You can manage many things such as your data, automations, channels, and employees all from one place.
What's in the Dashboard?
WhatsApp Template Messages
With Connexease, you can create Template Messages that you can use as messages for many features on WhatsApp such as sales, reservations, and shipment notifications, providing the best experience to your customers.
What does Template Message offer you?
With Connexease, you can create Template Messages that you can use as messages for many features on WhatsApp such as sales, reservations, and shipment notifications, providing the best experience to your customers.
What does Template Message offer you?
Chatbot
In today's world, improving customer experience with artificial intelligence is one of the most important topics. Together with our partner companies, you can prepare AI-powered chatbots and create sales-focused bots for your customers.
What does a chatbot offer you?
In today's world, improving customer experience with artificial intelligence is one of the most important topics. Together with our partner companies, you can prepare AI-powered chatbots and create sales-focused bots for your customers.
What does a chatbot offer you?
Ready-Made Automations
In the social media era, DM automations have recently become the preferred choice of many businesses. As Connexease, you can communicate with your customers using ready-made automations, especially in Instagram DM.
What Ready-Made Automation Systems Offer You
In the social media era, DM automations have recently become the preferred choice of many businesses. As Connexease, you can communicate with your customers using ready-made automations, especially in Instagram DM.
What Ready-Made Automation Systems Offer You
CRM Integrations
At Connexease, we care about your customer management. By supporting the commitment of many businesses to CRM tools, you can integrate your messaging into CRM systems.
What do CRM integrations offer you?
At Connexease, we care about your customer management. By supporting the commitment of many businesses to CRM tools, you can integrate your messaging into CRM systems.
What do CRM integrations offer you?
Take a look at real success stories.
Connexease and Tatil Tur Collaboration
Through our collaborative efforts with Tatil Tur company, Connexease has contributed to its transformation.
“Our ads that clicked on Instagram Direct generated 3.3 times higher sales than our benchmark; our ads that clicked on WhatsApp generated 2.9 times higher sales than our benchmark. Meanwhile, across the entire campaign, we saw a 36% decrease in cost per click and a 39% decrease in cost per lead.”*
Erkan Tokaküçük
CEO, Tatil Tur
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Frequently Asked Questions
You can find answers to the most frequently asked questions about Connexease Healthcare Sector Customer Management here. Contact us for support.