Otomotiv Sektöründe Müşteri Yönetimi
Transform Customer Communication in the Automotive Industry with Connexease
Manage sales, service appointments and post-sale communication in a single dashboard. Fast responses, follow-up and reporting across all channels including WhatsApp.
Our References Communicating with Their Customers
Why Is Communication Difficult in the Automotive Industry?
There are many areas in the automotive industry. You go through many processes such as pre-sales, sales period, and post-sales service appointment period. You can solve this complexity with Connexease.
In automotive, customers now expect "fast response + clear information + seamless follow-up". However, when requests are scattered across WhatsApp, Instagram DM, web forms, call centers and email, teams can respond to the same customer from different places; some requests may get lost without ever being seen. This means delays in test drives, quotes, service appointments and spare parts processes, misinformation and lost sales.
The problem is even worse on the post-sale side: appointment congestion, missing reminders, manual status updates and scattered complaints reduce customer experience. On top of this, measuring performance by dealer/branch, tracking SLA (response time) and getting clear answers to "which channel brings more appointments/sales?" becomes difficult.
How does Connexease solve this problem?
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Multi-Channel Single Dashboard
Collects all messages from channels on a single screen; no inquiries are missed.
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Smart Automations
Provides automatic responses to frequently asked questions (price, service, location) regardless of channel; reduces team workload.
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Bot Appointment Flow
Offers suitable date/time options and automatically advances the appointment flow based on the consultant's selections.
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Form & Information Collection
Automatically sends forms such as pre-consultation, information, and consent at the right time; completes missing information.
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CRM Integrations
Opens a record in the CRM for each application; the process is customized and tracked with notes, labels, and statuses.
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Task & Team Routing
Routes messages to the right person/team, assigns tasks, and provides visibility; operations run smoothly.
End-to-End Customer Communication Management
Inbox
Combine WhatsApp, Instagram, Facebook, and all channels on a single screen to manage all messages from a central point; respond quickly, assign easily to the right team, and never miss a notification. With Connexease Inbox, you can keep your communication flow organized and fully controllable even during busy periods.
What does Inbox offer you?
Combine WhatsApp, Instagram, Facebook, and all channels on a single screen to manage all messages from a central point; respond quickly, assign easily to the right team, and never miss a notification. With Connexease Inbox, you can keep your communication flow organized and fully controllable even during busy periods.
What does Inbox offer you?
Inbox
Combine WhatsApp, Instagram, Facebook, and all channels on a single screen to manage all messages from a central point; respond quickly, assign easily to the right team, and never miss a notification. With Connexease Inbox, you can keep your communication flow organized and fully controllable even during busy periods.
What does Inbox offer you?
Combine WhatsApp, Instagram, Facebook, and all channels on a single screen to manage all messages from a central point; respond quickly, assign easily to the right team, and never miss a notification. With Connexease Inbox, you can keep your communication flow organized and fully controllable even during busy periods.
What does Inbox offer you?
Management Panel
In the Management Panel, you can access everything related to your messaging. You can manage many things such as your data, automations, channels, and employees all from one place.
What's in the Dashboard?
In the Management Panel, you can access everything related to your messaging. You can manage many things such as your data, automations, channels, and employees all from one place.
What's in the Dashboard?
WhatsApp Template Messages
With Connexease, you can create Template Messages that you can use as messages for many features on WhatsApp such as sales, reservations, and shipment notifications, providing the best experience to your customers.
What does Template Message offer you?
With Connexease, you can create Template Messages that you can use as messages for many features on WhatsApp such as sales, reservations, and shipment notifications, providing the best experience to your customers.
What does Template Message offer you?
Chatbot
In today's world, improving customer experience with artificial intelligence is one of the most important topics. Together with our partner companies, you can prepare AI-powered chatbots and create sales-focused bots for your customers.
What does a chatbot offer you?
In today's world, improving customer experience with artificial intelligence is one of the most important topics. Together with our partner companies, you can prepare AI-powered chatbots and create sales-focused bots for your customers.
What does a chatbot offer you?
Ready-Made Automations
In the social media era, DM automations have recently become the preferred choice of many businesses. As Connexease, you can communicate with your customers using ready-made automations, especially in Instagram DM.
What Ready-Made Automation Systems Offer You
In the social media era, DM automations have recently become the preferred choice of many businesses. As Connexease, you can communicate with your customers using ready-made automations, especially in Instagram DM.
What Ready-Made Automation Systems Offer You
CRM Integrations
At Connexease, we care about your customer management. By supporting the commitment of many businesses to CRM tools, you can integrate your messaging into CRM systems.
What do CRM integrations offer you?
At Connexease, we care about your customer management. By supporting the commitment of many businesses to CRM tools, you can integrate your messaging into CRM systems.
What do CRM integrations offer you?
Take a look at real success stories.
Connexease and Tatil Tur Collaboration
Through our collaborative efforts with Tatil Tur company, Connexease has contributed to its transformation.
“Our ads that clicked on Instagram Direct generated 3.3 times higher sales than our benchmark; our ads that clicked on WhatsApp generated 2.9 times higher sales than our benchmark. Meanwhile, across the entire campaign, we saw a 36% decrease in cost per click and a 39% decrease in cost per lead.”*
Erkan Tokaküçük
CEO, Tatil Tur
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Frequently Asked Questions
You can find answers to the most frequently asked questions about Connexease Automotive industry solutions here. Contact support.