Eğitim Sektöründe Müşteri Yönetimi
Enhance Customer Communication in Education with Connexease
Manage registrations, information requests, and student communication in one panel. Unify all channels including WhatsApp, respond quickly, and increase registrations.
Our References Who Communicate with Their Customers
Late responses in education mean lost registrations
When applications and information requests get lost across scattered channels, prospective students quickly turn to alternative institutions. Without communication standards and follow-up, registration rates decline.
In educational institutions, inquiries come through multiple channels: WhatsApp, Instagram DM, web form, phone, email… Prospective students/guardians typically ask multiple questions within the same day about pricing, programs, quotas, scholarships, level assessment, trial lessons, and registration documents. When these messages are scattered across different channels, response times increase, some applications are missed, and registration opportunities are lost due to lack of follow-up.
Communication workload also increases in post-registration processes: class schedules, payment plans, attendance, exam dates, guardian notifications, and complaint/feedback management often proceed manually. When conversation history is not centralized, information is lost during team changes within the institution; without a standard communication flow, operational costs rise and student/guardian satisfaction decreases. Moreover, the question "which channel brings more registrations?" cannot be measured clearly.
How does Connexease solve this problem?
Multi-Channel Single Panel
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Smart Automations
Provides automatic responses to frequently asked questions (price, service, location) independent of channel; reduces team workload.
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Bot Appointment Flow
Offers suitable day/time options and automatically advances the appointment flow based on the consultant's selections.
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Form & Information Collection
Automatically sends forms such as pre-consultation, information, and consent at the right time; completes missing information.
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CRM Integrations
Opens a record in the CRM for each application; the process is individualized and tracked with notes, tags, and statuses.
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Task & Team Routing
Routes messages to the right person/team, assigns tasks, and provides visibility; operations run smoothly.
End-to-End Customer Communication Management
Inbox
Combine WhatsApp, Instagram, Facebook, and all channels on a single screen to manage all messages from a central point; respond quickly, assign easily to the right team, and never miss a notification. With Connexease Inbox, you can keep your communication flow organized and fully controllable even during busy periods.
What does Inbox offer you?
Combine WhatsApp, Instagram, Facebook, and all channels on a single screen to manage all messages from a central point; respond quickly, assign easily to the right team, and never miss a notification. With Connexease Inbox, you can keep your communication flow organized and fully controllable even during busy periods.
What does Inbox offer you?
Inbox
Combine WhatsApp, Instagram, Facebook, and all channels on a single screen to manage all messages from a central point; respond quickly, assign easily to the right team, and never miss a notification. With Connexease Inbox, you can keep your communication flow organized and fully controllable even during busy periods.
What does Inbox offer you?
Combine WhatsApp, Instagram, Facebook, and all channels on a single screen to manage all messages from a central point; respond quickly, assign easily to the right team, and never miss a notification. With Connexease Inbox, you can keep your communication flow organized and fully controllable even during busy periods.
What does Inbox offer you?
Management Panel
In the Management Panel, you can access everything related to your messaging. You can manage many things such as your data, automations, channels, and employees all from one place.
What's in the Dashboard?
In the Management Panel, you can access everything related to your messaging. You can manage many things such as your data, automations, channels, and employees all from one place.
What's in the Dashboard?
WhatsApp Template Messages
With Connexease, you can create Template Messages that you can use as messages for many features on WhatsApp such as sales, reservations, and shipment notifications, providing the best experience to your customers.
What does Template Message offer you?
With Connexease, you can create Template Messages that you can use as messages for many features on WhatsApp such as sales, reservations, and shipment notifications, providing the best experience to your customers.
What does Template Message offer you?
Chatbot
In today's world, improving customer experience with artificial intelligence is one of the most important topics. Together with our partner companies, you can prepare AI-powered chatbots and create sales-focused bots for your customers.
What does a chatbot offer you?
In today's world, improving customer experience with artificial intelligence is one of the most important topics. Together with our partner companies, you can prepare AI-powered chatbots and create sales-focused bots for your customers.
What does a chatbot offer you?
Ready-Made Automations
In the social media era, DM automations have recently become the preferred choice of many businesses. As Connexease, you can communicate with your customers using ready-made automations, especially in Instagram DM.
What Ready-Made Automation Systems Offer You
In the social media era, DM automations have recently become the preferred choice of many businesses. As Connexease, you can communicate with your customers using ready-made automations, especially in Instagram DM.
What Ready-Made Automation Systems Offer You
CRM Integrations
At Connexease, we care about your customer management. By supporting the commitment of many businesses to CRM tools, you can integrate your messaging into CRM systems.
What do CRM integrations offer you?
At Connexease, we care about your customer management. By supporting the commitment of many businesses to CRM tools, you can integrate your messaging into CRM systems.
What do CRM integrations offer you?
Take a look at real success stories.
Connexease and Tatil Tur Collaboration
Through our collaborative efforts with Tatil Tur company, Connexease has contributed to its transformation.
“Our ads that clicked on Instagram Direct generated 3.3 times higher sales than our benchmark; our ads that clicked on WhatsApp generated 2.9 times higher sales than our benchmark. Meanwhile, across the entire campaign, we saw a 36% decrease in cost per click and a 39% decrease in cost per lead.”*
Erkan Tokaküçük
CEO, Tatil Tur
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Frequently Asked Questions
You can find answers to the most frequently asked questions about Connexease customer management in the education sector here. Contact us for support.